our faqs
Frequently Asked Questions
USA AUTO PARTS CAMPAIAGN
– This is D2C (Direct to Customer) Campaign, those who want to buy for any parts of their
vehicle. Normally in USA 70% people are riding costly vehicle. If any parts of their vehicle have been
damaged then they place order at E-commerce website and call the mechanic at their home for repair
of their vehicles.
It’s a purely Upselling campaign where interested customers only call to the center agent and
ask about their requirements, if the parts is available then place the order
30 to 45 minutes per call
CLIENT SUPPORT the full process set ups :-Dialer, VoIP, Inbound Calls, Dashboard (Live
Call Monitoring), CRM, Toll Free, Tracker (Customer order tracking), Online Training and Support
CENTRE ARRANGE:- 10 Agents, 1 TL, 10 Systems, 10 Headphones, 4 MBPS lease line.
Client support “Prospective Inbound Calls” those who have requirements only and its all mean
time generated inbound calls
Nearly 40k type of SKUs handling by client. Where product ranges from $200 up to $20,000.
Call Center getting directly payout of each order.
The centre get direct margin as per below calculation.
Example:- For 1 order :- $200, then centre give to client $100 (Approx. 50% margin of product),
From Balance $100 Centre give :-$30 for Gateway + Shipment charges, So Net Margin of Centre will
be :-$70
This is purely blended In-House campaign where call centre does not depend upon the Client
for any payout.
Below are the benefits for the center for this process.
– The center doesn’t depend upon the client for daily calls.
– The center can run the campaign at self-drive mode.
– The center getting payout daily basis.
Below are the benefits for the center for this process.
– The center doesn’t depend upon the client for daily calls.
– The center can run the campaign at self-drive mode.
– The center getting payout daily basis.
-Whether the center is new or old easily start this campaign.
– The center can running this campaign for a long time as there is no time period bound for this
process.
Below are the benefits for the center for this process.
– The center doesn’t depend upon the client for daily calls.
– The center can run the campaign at self-drive mode.
– The center getting payout daily basis.
-Whether the center is new or old easily start this campaign.
– The center can running this campaign for a long time as there is no time period bound for this
process.
Its normally 4 days. Screening round, Product explanation, FAQ Round, Certification round.
30% average performance going on as the call center getting prospective leads only
After getting prospective leads, after getting screening round, after getting certification round if
the agent is proved his none performance then center can replace the agent immediate effect.
– Center can purchase leads from the client as the center already got order at 1st week of Inbound
calls where center can make min 10k up to 20k per day calls budget where center can earn 70k/1 Lakh
profit at daily basis. (Per calls min 500/- up to 1500/-)
After our MOU sign up call center can directly go to Client Indian Office for a meeting,
Yes sir we will normally approach other similar campaign or refund the amount to center.
– If the call center using his set ups which will supported by client then that amount can be
deducted from the total fees.
– It will converted into dollar to Inr @ same date price.
– Client having multiple get way option. Also client guide to the call center how to make gate
way